Q1. Are you a trading company or factory?
We are a dedicated manufacturing factory, specializing in the production of high-quality equipment.
Q2. What's the payment terms?
For small testing orders, we offer flexible payment options including Paypal, Western Union, T/T, and Credit Card, ensuring convenience and ease for our clients.
For mass orders, we accept T/T and L/C, providing secure and reliable transaction methods.
Q3.How do you control the quality?
Quality control is paramount to prevent material mixing and ensure superior quality. We maintain stringent quality control from start to finish, utilizing only 304 and 316L materials. Our process includes 100% raw material inspection, strategic placement of different materials during production, and rigorous post-production inspections. If a 0.1% issue is detected in a 10% sample, we conduct a thorough 100% inspection.
Q4.If there is any quality problem, how do you solve it?
We take immense pride in our unwavering commitment to ensuring every customer remains satisfied with our services. While we strive for perfection, we acknowledge that occasional quality issues may arise. From the onset, we diligently select the correct materials, minimizing the time spent addressing any potential quality concerns. In the event of a quality issue, we take full responsibility. Our belief is that by working hand-in-hand today, we pave the way for a better tomorrow. Abandoning our responsibilities would mean losing our valued customers. Conversely, by consistently upholding our responsibilities, we ensure our customers remain loyal and satisfied.
Q5. How long is your delivery time?
For standard production timelines, expect delivery within 7-10 days. For larger, bulk orders, the delivery window extends to 15-25 days.
Q6. Warranty
We proudly offer a one-year warranty on all of our premium stainless steel products, ensuring peace of mind. Please note, gaskets are not covered under this warranty due to varying customer applications.
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