Q1. Are you a trading company or factory?
We are a dedicated manufacturing factory, providing industry-leading solutions.
Q2. What's the payment terms?
For small testing orders, we accommodate various payment methods including Paypal, Western Union, T/T, and credit Card.
For mass orders, we accept T/T and L/C, ensuring flexible and secure transactions.
Q3.How do you control the quality?
Maintaining the highest quality standards is paramount to us, avoiding material mixing and ensuring superior quality. Our rigorous quality control spans from start to finish. We exclusively use 304 and 316L materials, with 100% raw material inspection. During production, materials are meticulously managed, and post-production, we inspect 10% of the output. Should even a 0.1% issue arise within this sample, we halt and inspect 100% of the materials.
Q4.If there is any quality problem,how do you solve it?
We take immense pride in ensuring that our customers remain with us. While perfection is a journey and occasional quality issues may arise, our commitment to excellence is unwavering. By selecting the right materials from the outset, we minimize potential quality concerns and expedite resolution where needed. Should any quality issues surface, we stand firm in assuming full responsibility, reinforcing our belief in collective progress and future success. Abandoning responsibility would mean losing our valued clients, but by consistently upholding it, we fortify lasting relationships with our customers.
Q5. How long is your delivery time?
Our standard production lead time is impressively swift, ranging from just 7 to 10 days. For larger, bulk orders, we efficiently extend our timelines to a manageable 15 to 25 days, ensuring quality and precision in every order.
Q6. Warranty
We proudly offer a comprehensive one-year warranty on all our stainless steel products, underscoring our dedication to quality and durability. Please note that gaskets are excluded due to their varied applications across different customer needs.