Q1. Are you a trading company or factory?
We are a manufacturing factory.
Q2. What's the payment terms?
For small testing orders, we embrace flexibility by accepting Paypal, Western Union, T/T, and credit cards.
For larger orders, we offer convenient payment options including T/T and L/C for your ease.
Q3. How do you control the quality?
Quality control is paramount to prevent material mixing and ensure superior quality. We rigorously control the process from start to finish, utilizing only 304 and 316L materials. We conduct a 100% inspection of raw materials. During production, different materials are handled separately. Post-production, we inspect 10% of materials, and if even a 0.1% issue arises, we conduct a 100% inspection to ensure perfection.
Q4. If there is any quality problem, how do you solve it?
We take immense pride in our unwavering commitment to customer satisfaction, ensuring no customer ever parts ways with us in dissatisfaction. While we may not claim absolute perfection, and occasional quality issues may arise, our dedication to excellence remains steadfast. From the outset, we strive to source the most suitable materials, minimizing potential quality concerns and thereby expediting resolutions. Should any quality issues occur, we stand resolutely by our promise to assume full responsibility. We firmly believe that our conscientious efforts today will yield fruitful returns tomorrow. Abandoning our responsibilities equates to losing our valued customers, whereas consistently upholding them ensures lasting partnerships built on trust and reliability.
Q5. How long is your delivery time?
Our delivery timeframe is impressively efficient: for standard production, expect a swift turnaround of just 7-10 days, while bulk orders are expertly managed within 15-25 days.
Q6. Warranty
We proudly offer a comprehensive one-year warranty on all our top-tier stainless steel products, affirming our commitment to quality and customer satisfaction. Please note, gaskets are excluded from this warranty coverage due to their varied application across different customer needs.